High School diploma or equivalency required.Casual work attire and shift differentials are available for some positions. Fast-paced environment assisting those seeking addictions treatment in a residential setting. Under the immediate supervision of the Call Center Manager, the Call Center Representative is responsible for assisting inbound callers through the admissions process in a timely and accurate manner. The Representative will work to ensure the appropriate and timely conversion of direct inbound calls and referrals from outside providers. The Call Center Representative is an integral member of the Admissions team, functioning as the primary point of contact for prospective clients. Shift: 1st/2nd evening and weekend shifts- nights, weekend, and holiday availability required Mexico, MO: Reliably commute or planning to relocate before starting work Location: One locationĬall Center Representative- In Office Position.Must be good with detail to deal with numbers and names. Other Skills - Ten key calculator and computer keyboard by touch. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information. Interpersonal - SkillsWork involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion.
One month to twelve months of similar or related experience.Įducation - A high school education or GED. satisfactorily complete all required compliance training and comply with all regulations which apply within the scope of this position. be knowledgeable on the features and benefits of all credit union products and services. not busy with members, evaluate what additional tasks need completed and help team members who could benefit from your assistance. troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner. maintain a dependable record of attendance and timeliness. make a minimum of 5 sales referrals per month. strive for posting accuracy, having no more than one posting error per quarter. comply with United Credit Union's cash balancing policy. provide friendly, professional, personal service to all members and coworkers. Post transactions to member accounts and maintain member records.
Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service. Receives and processes member financial transactions, including deposits, withdrawals and loan payments sells money orders and cashier checks to members transfers amounts from member accounts as directed.īalances cash drawer and daily transactions. To assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments, to include scanning, updating and closing member accounts.
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